Despite the advances in technology, problems with printers and computers are still quite common. Nothing is worse than getting a message saying that your printer has gone offline.
We’ve outlined the possible causes of an offline printer and what you can do about it in this blog post.
You can’t use offline printers to communicate with your computer
If your printer displays an offline message, it may not be communicating with your computer. It could be caused by connectivity problems or even a fault in your printer. There are many ways to find out what the issue is, regardless of its cause.
Make sure you have a working connection
Double-check the connection of your printer to your computer. The network cable that connects to your printer should be checked, as well as the USB cable which connects to your computer or printer. If you are not sure if all the connections seem to be working, move your cables to another port.
You may have to verify the connection with a wireless printer. If you have a wireless model, such as the Xerox Versalink C400DN, you will need to enter the setup mode. Select the network settings> function and click ‘confirm networks settings’. This will give you the status of your network settings. By pressing “start”, you can print a status sheet that gives you a complete breakdown.
Restart your printer
You can restart your machine if the connection is stable but the printer isn’t responding. This can reset your model and sometimes allow your printer to reconnect.
Clear out the print jobs
You may still be wondering, “Why is my printer offline?” Your printer could have gone offline because of one document. Try clearing all print jobs by pressing “cancel all files”. This will clear the printing queue, allowing you to restart your model.
Take out your printer and reinstall it
An alternative method to fix an offline printer is to take it out of your computer or laptop and reinstall it. Simply open the devices and printers section of your control panel to remove your printer. Click the right-click on the model you want to delete, and then select “remove”.
You will now need to install your printer on your PC. You will need to connect your printer to your computer using a USB cable. Once it is connected, turn it on. You should make sure the printer is switched on before you attempt to reinstall it. Open your computer settings. Click ‘change PC settings, then click ‘PC settings’, then select devices. Select your printer model and click “Add a Device”.
You should be able to repair any offline printer by following these steps. If offline printing is a problem, you can either contact the printer manufacturer or talk to one of our experts.
Make sure to inspect the fuser. Replace the fuse if it’s nearing its end. You can refer to your manual if you have any questions about how to replace a fuser. my printer is showing offline how to fix the Original HP printer setup manual. Fuser may sometimes display a Clean Fuser Input message. It’s a clear indicator that your fuser needs cleaning. Open the HP printer’s door. If there is a blue brush in the door, it must be there. You can reach the fuser input section by taking the toner cartridge off the printer.
The assembly is located on top of the black toner cartridge ports. The blue brush can be taken out to clean the assembly. The HP Color LaserJet5500 printer is the intended target audience for this cleanup procedure. Refer to the manual if you have a different printer. If the fuser is not working, the toner cartridge may be damaged or at the end. If that happens, you’ll need to replace it. If the toner cartridge is still in good condition, you can clean it.
Paper jams are the most common printer problem, not just for HP printers but all brands and models. A paper jam can be caused by a variety of factors, such as paper jammed, torn pieces, incorrect paper tray selection, wrong paper type, loose paper roller, and dust. Take a look at the paper tray and where the paper is exiting from the printer paper. Take out any pieces of paper that are stuck in the tray. Verify that the paper tray is the right type of paper according to the control panel.
A paper jam will occur if the type of paper is not specified. Verify that the paper type is the same as what’s in the printer properties. If it does not match, rectify it. You should also ensure that your printer prints to the correct paper tray. Failure to do this will cause a paper jam. The roller should be tightened if it appears to be loose. It may be time to replace the roller if it appears shiny. Don’t pull paper in the opposite direction. Always pull it in a paper path direction.